HomeMaintenance and Service
TSS Microscopy offers service contracts for all instruments that we sell. We are also pleased to work with customers who have not purchased from us. If you have microscopes which are off OEM contract, contact us about your service needs.
Instrument uptime is a priority for our customers and for us. TSS Microscopy is committed to fast resolution of equipment issues and is always available and ready to help.
Our OEM-trained engineers have a thorough understanding of equipment operation and the importance of having the instrument running at its optimal performance. All service customers have access to a dedicated customer support phone and email for questions and concerns.
Service Contracts
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TSS Microscopy has OEM trained engineers for many different vendor models of SEM, TEM, FIB and dual beam systems. Our engineers understand both the equipment and customer’s need to have a tool up amd providing data without interruption. TSS provides service contracts designed to meet our customer’s needs and budget. Standard contracts include Preventive Maintenance (PM) visits, remote diagnostic services, parts, labor and travel expenses.
Regular maintenance and routine service can go a long way to assuring instrument longevity.
Annual Service Contracts
On Demand Service
Preventive Maintenance
Labor and Travel
Per Diem Service
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For those who prefer to receive service on a Per Diem basis, TSS Microscopy offers service solutions based on time and materials, with preferential hourly labor rates for University and instruments that were purchased from us.